Maintenance victims - Handling maintenance the Agile way

Hi Artem,

I have used this approach with several teams. I tend to prefer the alternative approach of treating bugs as stories that need to be prioritized alongside feature requests.

One of the reasons I like the alternative approach is the risk of the bug database becoming a Virtual Product Backlog. By this, I mean that QA and others not directly responsible for prioritizing the Product Backlog may learn that they can circumvent the Product Backlog by entering a feature request as a high priority bug. This is usually not intentional deception. It is just too damn easy to do. And, frankly, there is sometimes a fine line between a feature request and bug report.

Even if the bug database doesn't become a Virtual Product Backlog, the team still has two competing masters--the bug database and the Product Backlog.

The Eclipse Foundation takes another interesting approach. Everything is managed via Bugzilla!

Good luck!
--Kevin (http://ktaylor.name)

So. lets see... A bug gets reported. a programmer starts working on it. Then another bug is reported. The programmer writes it down on a piece of paper so he won't forget it. Then another one is reported. The programmer. says to himself Ya know. instead of writing all these bugs down on a piece of paper. I'll put them in a database somewhere. And I'll write a web interface to it so I can get the bugs at home too. Thus a Defect Tracking System is born into an Agile World. numéro rio

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One of the reasons I like the alternative approach is the risk of the bug database becoming a Virtual Product Backlog. By this, I mean that QA and others not directly responsible for prioritizing the Product Backlog may learn that they can circumvent the Product Backlog by entering a feature request as a high priority bug. This is usually not intentional deception. It is just too damn easy to do. And, frankly, there is sometimes a fine line between a feature request and bug report.
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