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Micromanagement in Scrum. Day to day control

February 11, 2008 by Artem Marchenko

There are quite many people to whom agile processes look like a lot of micromanagement: developers have to report on their actions every single day, management picks its nose to every feature, wants the team to report with demos every two-four weeks and has problems allowing to spend a couple of months on thinking through and building a good architecture. Sounds like micromanagement, doesn't it?

Micromanagement devils

The devil is as always in the details. One might call the above description a micromanagement, but it is very different from the traditional meaning of the term. Micromanagement in Scrum indeed happens if by micromanagement you mean staying in direct control over relevant things at both high and low level of abstraction. The trick is that direct control at different levels is strictly separated, employed by different people and serves the different purposes. Team is micromanaging its daily actions on the daily level and management micromanages the release content on the iteration level. Doesn't look like a traditional micromanagement by a pointed-hair boss telling you when you are allowed to change the function name, does it?

Team level

On the team and daily level there are daily standup meetings, where team members gather to synchronize with each other and figure out how to help the ones with the biggest problems on the way. There is no real reporting and the whole reporting part - "What did you do since the last meeting?" question - should take the smallest part of the meeting and its main purpose it to give context for the subsequent "What are you going to do until the next meeting?" and "Are there any impediments on the way?". There is no commanding boss that makes decisions, Scrum Master plays a facilitator role only. Is it micromanagement then? Yes, if making the team aware of its daily actions and allowing it to take corrective actions is micromanagement.

Your experience

How does it happen in your agile or not so agile team? When the team is allowed or even requested to synchronize with itself on a daily basis, does it feel like annoying micromanagement? Is your Scrum Master perceived as a directing boss or as a facilitating device for help?

More on the micromanagement by Product Owner and not allowing to focus on the long term later. Stay tuned.

(Photo courtesy of D'Arcy Norman @ flickr)

About the Author: As the Editor-in-Chief for AgileSoftwareDevelopment.com, Artem is charged with overseeing the direction for content, advertising, and the overall management of the site. Nowadays in his day life, Artem is a product manager in a global telecommunication company where he leads the development of a product developed in extremely distributed environment. Artem has been applying Agile and researching Agile since 2005. Contact Artem

Comments

I have just recently started

May 1, 2008 by Anonymous (not verified), 1 year 45 weeks ago
Comment id: 1530

I have just recently started a contract as a developer in a scrum environment. I have gone from previously working towards a big picture to now having my activities managed on a daily basis with no long term goals.

This environment is very frustrating to me. I cant see me lasting until the end of the contract...

Self-management

May 1, 2008 by Artem, 1 year 45 weeks ago
Comment id: 1531

Now, when agile is on the hype and many companies decide to adopt this or that method overnight, I many times see this kind of complains. It's a pity to see how the idea of self management and synchronization is often translated as full micromanagement.

I don't know the details of your situation, Anonymous, however, the reasons you list are actually something that Scrum was invented to cope with. It is a direct product owner responsibility to provide the product vision and show the global project priorities. As for day-to-day micromanagement, it is supposed to be you, who selects tasks and plans team work for the day and sprint (together with the other team members though). And even if these mechanisms fail, that level of frustration just has to be the hot topic of the nearest retrospective - it is not something you'd like to live with whatever process you use.

Could you, please, tell a bit more about your Scrum adoption process? Did it start long time ago? How big is your team? Did you all get the Scrum trainer? Did/do you have a coach to help during the early adoption process?

The Issue is Scope

May 1, 2008 by Robert Fischer (not verified), 1 year 45 weeks ago
Comment id: 1532

I think I know where "Anonymous" is coming from. A lot of Agile adoptions look like this:

There is a group of people who have input into the business requirements. This is a collection of client representatives, user interface specialists, business/system analysts, a bean counter, and maybe an executive or executive's proxy. They filter down through one person, and may even have good chicken/pig distinctions. But, they all need to be in any discussion in priority setting, requirements mining, etc., etc.

In addition to that business team, you've got a team of somewhere between four and twelve developers, and usually a few sundry support staff (QA, infrastructure, etc.).

Meetings with a group of people of this size are totally unbearable, and building up/managing a story backlog takes a LOT of time, so a core of a couple developers and a few key other people get tapped as the "planning team". You'll be able to recognize this when you have "architects" or "team leads" who end up spending about a quarter of their time in meetings that the other developers don't go anywhere near.

This planning team then emerges from their planning with a set of very low-level stories: "implement this piece of functionality as designed by the system architects", "implement this design element as mocked by the information architects".

The coders then just pop a story off the stack, work on it, pop the next off the stack, work on that one, ad nauseum. Customer communication, tracer bullet implementations, and other kinds of flexibility still exist down at the lowest levels, but the creativity and problem solving involved in software development is just gone: the developers are really just code monkeys.

I've been a developer in that Agile model a few times, and every time, I've quit before the end of the contract. My key skill and joy is in solving problems, so this kind of assembly line Agile methodology really doesn't work for me unless I'm in that architecture team.

unbearable meetings

May 2, 2008 by Ilja Preuß (not verified), 1 year 45 weeks ago
Comment id: 1533

"Meetings with a group of people of this size are totally unbearable"

Frankly, I know that often they are, but I don't think they *have* to be. It's a matter of learning the right facilitation techniques and meeting processes, in my opinion.

My Scrum Experience

August 26, 2008 by Anonymous (not verified), 1 year 28 weeks ago
Comment id: 1808

In my case the scrum master tends to be more than just a facilitator. He is a developer himself and is in charge of the framework of this project. The way he asks you to speak is like asking you to report to him, such as "John, how is your Address Dialog going?" with a military officer kind of tone. John is actually working on both the Address Dialog and something else, and he has to start with his work on the Address Dialog becuase it is the task being asked. He speaks about half of the scrum time and would make comments such as "Fred and John, I think you two should get together face-to-face to talk about this issue. Can you do this by the end of today?" He is very knowledgeable about scrum and has passion for scrum. But I don't believe he is doing the right way as a scrum master.

Scrum Master's breach

August 26, 2008 by hmoeller, 1 year 28 weeks ago
Comment id: 1809

You're completely right: The behavior of your Scrum Master as you describe it is not in line with Scrum.

But please note that even a Scrum Master is still human. Take the chance to put this on topic at the next sprint's retrospective. Try to prevent the "military officer kind of tone" stuff and focus on empowerment and self organization of the team. Scrum is a matter of continous improvement. This includes the process and the team mates.

Scrum is not what it seems

January 14, 2009 by BCW (not verified), 1 year 8 weeks ago
Comment id: 2162

While on the surface Scrum can be a sensible and fluent way to keep communication open between management and development, it is also very much a numbers-oriented system that ultimately is used to rate the performance of the developer and restrict his or her thinking to something that is beyond their control or even their influence. By the time developers are brought into the picture, the "scrum master" and the "stakeholders" have already sorted out the goals and now development has to hustle to their 30-day sprint timeline, with every minute and every little thing now being meticulously watched. With all the attention only on the agreed tasks, and with management's continuous scrutiny on "burndown," developers feel a great deal of pressure at all times to confine their thinking and stick to the plan. Otherwise, they face the gnawing threat of having their issues run up the flagpole in 'retrospect' meetings, whose agenda are set by management only. This is the same management that will be writing their performance appraisals.

It seems that the great majority of advocates for Scrum are in middle-management or higher. While developers can understand the logic of the approach, I have rarely seen a developer who enjoys working in a Scrum environment. Often, "burndown" can quickly translate to "burnout".

- BCW

Looks like not a duck, walks like not a duck - maybe not a duck?

January 15, 2009 by Artem, 1 year 8 weeks ago
Comment id: 2164

I have seen such implementations, BCW. Fortunately more often I hear about them, then see myself.

I am sorry if you happen to experience such Scrum, it is unlikely to be a nice place to work. Let me state, though, that Scrum isn't really a process in a way that e.g. starting a car is a process. Scrum is transparent framework that first of all allows for creating the process that suites exactly your situation and team. This framework does have the default procedures good for many places, but as you note not every team and culture can accept them right away. I know some teams that started in a situation similar to the one you describe and after some months they became a committed and happy agile team. The key is not to forget analyze the current situation and to improve sprint by sprint. If it happens to be very hard in your environment, think about getting a coach.

Scrum as it was presented to me

June 29, 2009 by Anonymous (not verified), 37 weeks 1 day ago
Comment id: 2784

We had a developer introduce scrum to us and he became the scrum master. my department was 1 VP of IT, 1 lead developer(scrum master), 1 developer, 1 net support(me) Thats it!!! We somehow needed this micromanagement tool because we could not effectivly communicate between us even though we sit on the same row of cubes. Ok so we get scrum. now since I am playing Net support and IT help desk I have to be very flexible via remote trouble shooting and going to see whats wrong at the actual pc, printer etc... But with Scrum I now am being told how to do every aspect of my job and we now have a daily meeting where I cannot sit down until we each tell what we did the day before, will do today, and anything that will prevent us from doing as well. I felt like I was in a day care all of a sudden. My productivity went into the toilet due to dail meetings, breaking down documenting stories, inputing time, having more meetings about the next Sprint(two weeks), Having meetings about the last Sprint. Then couple that with a person that becomes the scrum master that 1. wants to be the little dictator and change your priorities every single day, yes every day no matter what I or the other developer worked on that was ranked the highest priority of the sprint. It changed. We did have 3 contract programmers cycle through 1 at a time as they left after having to deal with this Huge pile of mess. I also left as did the other developer. Scrum, It might be a great thing but it takes only 1 person to sink the entire ship and leaves way to much room for power hungry people to dictate your every move. Daily meetings 15 minutes each(lasted 30+) last sprint meeting lasted 2 hours (once every 2 weeks) planning sprint(we had no say even though we were supposed to laasted 4+ hours every 2 weeks) Time lost spent in meetings being told nothing but negative things 8.5 hours. Also dont try to pitch this as a non time management by saying cute things like "The stories are assigned points so there fore we are not tracking your time" Well Genius how are the points assigned? Never was answered although I read all the fluff material and its based on how long it will take you to do something HENCE TIME LOL. If Joe can do 25 points in a given sprint then lets flip over cards at the same time to vote on how long we think it will take joe to do said story. Well since im not a coder,developer I have a very vague idea how long it will take joe to do this but sure I'll vote on it. We all (contactors inc.) felt like monkies in a lab trying to solve the puzzle for our piece of fruit. Now if you like having others plan everything you do and take away any flexability you may have to be able to hold up your laminated card that reads go talk to the scrum master when a person is upset that they have had a request that will not get done becuse its not a part of this sprint and cannot plan short term(short term because 2 weeks is not a long term project and throwing a project 8 sprints down the road is not planning thats putting off and not preparing for anything big), then this if a great thing. But if you need to be adaptive to the changing roles that happen(break fix) Oh i guess nothing ever coded will break on you ever. I am watching at it being implamented at my wifes job now and laughing because they are having the same kinds of issues. If there are 5 people in the entire department why do you need this? I know how to have a weekly meeting and our email and calenders work just fine to let each other know and if anyone in charge could stick to a decission then it would get done. But With Scrum as well as anything thing else if the people doing the planning cannot stick to a plan and change their mind daily it will be a drain and cost said company good employees. Its bad enough to be micromanaged but being treated like your an idiot and like your a 5 year old. No thanks I'll pass Besides Rugby was never meant to be wussied up in such a manner, Be original get your own terms leave Rugby alone HA HA.

I am sorry for you. Looks

June 29, 2009 by Artem, 37 weeks 23 hours ago
Comment id: 2786

I am sorry for you. Looks like you are in a terrbile situation. Stand-up meeting for 2 hrs should be quite tough..

Scrum definitely was not invented for changing the manager's mind daily and not invented for having an extra manager telling you what to do. In fact Scrum Master is supposed to protect you from such a behavior so that you could focus and get things done. Unfortunately, any process out there starts and ends with people and can be abused far beyond what it was created for.

Micromanagement is not bad

November 13, 2009 by Caven (not verified), 17 weeks 4 days ago
Comment id: 4094

The status report or communication between the team is very necessary, they need to work closely to get the job done, when it is needed, it makes sense, it is not bad.

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