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To Motivate or Not to Demotivate

September 30, 2008 by JurgenAppelo

Motivation2

Some people tell me that "you cannot motivate a person". You can only "remove the impediments that prevent a person from being motivated". Or, in other words, "you can only eliminate demotivation".

Well, I don't agree!

Can you make a person happy? Or can you only eliminate the things that make her unhappy?

Can you make a person laugh? Or can you only eliminate the things that make him cry?

These sound like silly questions. But I have been told a number of times now that trying to motivate people is a bad idea. Yet, I simply could not imagine this to be true, given the fact that it is quite possible to (try to) make people happy, or to (try to) make them laugh.

Fortunately, I came across this article on Harvard Business Review. It appears that researcher Frederick Herzberg found out (fifty years ago already) that motivation and demotivation are two very different things:

The things that make people satisfied and motivated on the job are different in kind from the things that make them dissatisfied.

Ask workers what makes them unhappy at work, and you’ll hear about an annoying boss, a low salary, an uncomfortable work space, or stupid rules. Managed badly, environmental factors make people miserable, and they can certainly be demotivating. But even if managed brilliantly, they don’t motivate anybody to work much harder or smarter. People are motivated, instead, by interesting work, challenge, and increasing responsibility. These intrinsic factors answer people’s deep-seated need for growth and achievement.

So, it turns out that I'm right after all. Yay!! You cannot motivate a person by "eliminating demotivation". Only taking away the things that make people dissatisfied, will simply result in people having neutral feelings towards their jobs. But that's not enough. You also have to introduce things that motivate them. I have depicted this in another blog post as a Motivational Balance Sheet. The stuff that demotivates people (and I know they can always name something...) are on the left side of this balance sheet (which is personal and different for every employee). The things that motivate them are on the right side.

Sheet

Motivating people means: removing things from the left side and adding things to the right side of the balance sheet.

The idea that you cannot motivate a person is wrong. I suspect that it has grown out of failed "motivational" initiatives like company slogans, posters, pep talks, performance reviews, and coffee cups with the text "teamwork" printed on it. I agree that those practices are probably not the best way to motivate most people. But there are bad ways and good ways to do things. And it's the manager's job to find out what the good ones are...

Comments

asp.net is a plus?

October 1, 2008 by Anonymous (not verified), 1 year 18 weeks ago
Comment id: 1885

Someone is motivated by vb.net and asp.net? More proof that the world is full of weirdos.

To Motivate or Not to Motivate

October 1, 2008 by John Brooks (not verified), 1 year 18 weeks ago
Comment id: 1886

I enjoyed reading your article on Motivation vs Demotivation. While I think I understand your interpretation of motivation, I could not disagree more with your statement that "The idea that you cannot motivate a person is wrong". You definitely cannot motivate a person. We are already wired internally to either be motivated to do or not do various things.

Herzberg tells you that the factors that create motivation are intrinsic. Where he says "These intrinsic factors answer people's deep-seated need for growth and achievement" He is telling you that motivation comes from within. It is not something that any external source can change. While you can create an environment where someone may respond, the motivation to respond was already there.

For example, how many others have responded to your article? For what reasons?

I responded, not because you or your article motivated me to respond; but because I am already wired that way. Your article speaks to an area that I have much interest in and I am motivated to set things right (my view of "right" anyway). ;-) It is an intrinsic value of mine. You created a condition and I responded.

You wrote a very interesting article in an area that interested me and I was already motivated. You did not motivate me to act in an area where I would not normally have acted. You do not have that power. (Please don't be offended, nobody has that power.)

Your motivational balance sheet may be a helpful tool to create an environment that may impact my performance. However, I cannot credit your balance sheet with "motivating" me to perform. I was already pre-wired to perform in certain conditions and you get credit for creating the conditions; not for my motivation to perform when those conditions exist.

Can you make a person happy? No you cannot. Can you make someone laugh? Maybe - how funny are you?

Even if you are successful at making someone laugh, you have not made them happy. Laughter is a physical response, happiness is not physical nor a response; it is an internal choice of how to "be". Just because I laugh does not mean I am happy. A good comedian can make me laugh (who am I kidding - a bad comedian can make ME laugh). However, I have already chosen to be happy regardless of whatever external stimuli are presented.

I would like to summarize this in programmer language by just saying that a higher being wrote the motivation code within each of us. This code consists of many if / then type scenarios and when the if / then conditions are present, the code does what it is programmed to do. You cannot change the code as you do not have the password.

I hope I have written this well enough for you to capture not only my point of view but also the spirit of it as I enjoyed reading and responding to your article. I am pre-wired for such things.

I will give you this - You inspired me! (Can you inspire someone? Hmmm - that's probably another article)

Have a FANTASTIC day! (If you are motivated to do so - no pressure)

word

June 9, 2009 by Anonymous (not verified), 34 weeks 6 days ago
Comment id: 2690

word

when clicking reply on a

June 9, 2009 by Anonymous (not verified), 34 weeks 6 days ago
Comment id: 2691

when clicking reply on a comment, the reply should go under it. "word" was a reply on the first comment.

Anyway, why would I want to do programming in a large open office space - I'd rather share a room with a team member. I need silence to focus.

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