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You Weren't Meant to Have a Boss, But It Helps...

November 25, 2008 by JurgenAppelo

Lion When software development gods like Paul Graham tell you that people should not be managed, it makes you wonder what we need bosses for. However, after reading You Weren't Meant to Have a Boss I felt the terrible urge to justify my own position as a manager. (And if this post is not going to convince you, then at least it will make me feel better about myself.)

In his post Paul Graham compares employees to lions. He (rightfully) says that lions are not meant to be kept in zoos, and that lions in the wild seem to be "ten times more alive". (He probably meant "ten times more awake," a statement that, according to research, has some truth in it.) Similarly, Paul says, people are not meant to live in big companies. They seem to be "ten times more alive" as entrepreneurs in small startups.

Unfortunately, Paul's analogy is as far away removed from being accurate, as my mother is from being Yahoo's next CEO.

The small but not important fact that Paul Graham has overlooked is that many of the lions in Africa are living in managed ecosystems. These lions can live their "ten-times-more-lively" lives because there are ecological managers out there who are actually concerned about the well-being of Africa's wildlife. The wild animals that are not being managed find it very hard to survive and thrive in our dangerous world full of looters and poachers.

For entrepreneurs the world of business is just as hard and dangerous. I know. I've been such an entrepreneur. And even though it can be very motivating to be accountable only to yourself, having to take care of your own protection and survival is a task that's simply too daunting for most of us.

Some weeks ago, in another blog post, I asked readers to rate their motivation on a scale of 1 (bad) to 5 (excellent). I also asked them to rate their manager on a scale of -12 to +12 (using questions from the book First, Break All the Rules). My hypothesis was that bad managers will have both unmotivated and motivated people working with them, while good managers would have more motivated people. Well, here are the results of the test...

Stats

I regret that the number of actual respondents to the original post was ridiculously low, as compared to the number of readers. It seems you guys would rather enjoy a good laugh than actually do some honest thinking. Well, never mind. I believe these results are good enough to confirm what I already thought... good managers have only motivated people working with them. Bad managers have both motivated and unmotivated people. It turns out that good managers really make a difference! Bad managers don't, and their people will simply have to motivate themselves (if they can).

Now, I fully agree that people weren't meant to have a boss. But I also agree that, originally, people weren't meant to have a doctor, a dentist, and a hair dresser. (The only ones people were meant to have are their mother and a tax collector.) But having a (good) boss should certainly help people to feel good about their jobs. And of course, how to be a good boss is an entirely different subject altogether. But Paul Graham's conclusion that you're better off not having a boss, is as wrong as Jerry Yang holding hands with Steve Ballmer.

Lions weren't meant to be bossed over by natural reserve managers. But it's certainly helping...

(picture by giordanocapibaribe)

Comments

Lions weren't meant to be

November 25, 2008 by Anonymous (not verified), 5 weeks 6 days ago
Comment id: 2047

Lions weren't meant to be bossed over by natural reserve managers. But it's certainly helping... - that's a bit awkward. You know why lions are managed by natural reserve managers? They save them from other people who want to kill them and sell them. Were it not for stupid people (anyway the whole people's race is quite stupid in this regard) they wouldn't be necessary. People save lions from other people - not from their "natural" enemies. If you kill all the people around the World they would be fine, I think.

Exactly

November 25, 2008 by JurgenAppelo, 5 weeks 6 days ago
Comment id: 2048

You're right. And I believe it's a manager's job to protect people from other (badly behaving) people. It doesn't matter whether those other bad people are colleagues, managers, or customers.

Other than that, a manager should do as little as possible.

"having to take care of your

November 26, 2008 by Anonymous (not verified), 5 weeks 6 days ago
Comment id: 2049

"having to take care of your own protection and survival is a task that's simply too daunting for most of us"

you've got to be kidding. as compared to what? trusting in your big impersonal corporation

job security

November 26, 2008 by Jared (not verified), 5 weeks 6 days ago
Comment id: 2050

"you've got to be kidding. as compared to what? trusting in your big impersonal corporation"

Yep! Why do most people look for employment rather than entreprenurial opportunities? They want a steady income. They want to know that if they do their job, they'll get a paycheck, and it will be consistent. So yes, the big impersonal corporation protects them from market forces. To a certain extent, it protects them from dry spells, delinquent payments, etc. So long as they have a job, they have constant income. When you're self employed, you're much more vulnerable to market forces. You're vulnerable to customers not paying you, customers defrauding you, market dry spells, etc.

That's where managers come in. Sure, people might thrive without management. I know I do. I'm self employed and I love writing whatever code I choose. But that doesn't mean that I'm productive. I write the code that intrigues me, and satisfies my own desires. Not necessarily the code that is profitable. That's where a manager can be useful. He helps guide his team on paths that will be profitable for the company. Sure, the total work done might be less than people working on their own, but there's a good chance that it's going to be a whole lot more profitable for the company. And, that's how the company ensures constant incomes. By being profitable.

In my humble opinion, this

November 26, 2008 by Piccolo Principe (not verified), 5 weeks 5 days ago
Comment id: 2051

In my humble opinion, this "study" can only prove that motivated people judge managers good at their work, while where there are unmotivated people managers are judged as bad.

your humble opinion

November 27, 2008 by Jeff Santini (not verified), 5 weeks 4 days ago
Comment id: 2057

I agree with Piccolo Principe. This study doesn't really provide much evidence for anything. And the analogy of employees and lions has gone way off (whatever) track it was on.

Jurgen, you state that, besides protecting their employees a manager should do as little as possible. I submit that most of your blog posts are all about what great things managers can do to and for their teams. Lets hear a bit about what the teams can do for managers. I would like to hear that your team agrees that protecting them from bad people is a good use of your time. An empowered team can, by definition, protect themselves. I don't hear much about how teams make their own decisions in this blogs. And having a service manager/ program manager/ functional manager, and quality manager as enumerated in your Resource Planning entry doesn't seem to leave much decision making space for team decisions.

Jeff

"This study doesn't really

November 27, 2008 by JurgenAppelo, 5 weeks 4 days ago
Comment id: 2059

"This study doesn't really provide much evidence for anything."

I did not talk about evidence. I talked about my thoughts. There is obviously a correlation between people's motivation and their judgement of managers. Of course, my interpretation (the causality working one way) is just a hypothesis. But as long as someone else has not been able to falsify it, then my theory stands as it is.

"An empowered team can, by definition, protect themselves."

Not true. What about two teams fighting for shared resources? The strongest one will win if you leave it up to self-organization, and the weakest team will be the victim. That's what teams need management for. To resolve issues they cannot resolve themselves without doing harm.

"And having a service manager/ program manager/ functional manager, and quality manager as enumerated in your Resource Planning entry doesn't seem to leave much decision making space for team decisions"

You misunderstand me. Service managers, quality managers and other "managers" are not law-makers. They are part of the self-organizing teams, just like software developers are. In fact, those developers might have to be called "code managers". They all manage some aspects of a project. And only when they are unable to solve an issue together, then they will escalate to a functional manager, who is the only one outside of the team.

Still, empowerment and self-organization are *never* enough to grow healthy projects. I believe that is the biggest misconception in the agile world.

After all, Al Qaida is also the result of self-organization...
Some people really require protection from such self-organization.

Of course it's not really

November 27, 2008 by Mendelt Siebenga (not verified), 5 weeks 4 days ago
Comment id: 2060

Of course it's not really practical to have a discussion about what was meant to be an what wasn't. If you start by saying people weren't meant to have a boss and people werent meant to work in large organisations then it's only a question of time before you end up with discussions about if it was a good idea to leave the trees a couple of million years ago.

Some people like large organisations better and some like small organisations better. If you work in a larger organisation then it's a good idea to have some managers walking around to make sure everyone has what they need to do their jobs. If you have a good manager then having a manager is actually a luxury.

Three quick responses. 1. I

November 28, 2008 by Jeff Santini (not verified), 5 weeks 3 days ago
Comment id: 2063

Three quick responses.

1. I am glad I misunderstood the roles of all those managers and that they are actually there to be involved only when the team decides it is necessary.

2. I think as much as we wish they did not exist, Al Qaida's successes do much more to support rather than subvert the argument that self organization is a powerful force.

3. I am not sure how much of a conception it is in the Agile world that "empowerment and self-organization" are enough to grow healthy projects. I don't speak for the Agile world, but as for myself I know it *can* be enough. But since it is not *always* enough, someone who may be a manger is a nice addition to fight admin battles for the team, and perhaps to keep the communication channel open between budget owners/auditing types and the team. But this person should then switch hats and join in the job of creating the software, or stand back and provide the team as much space as possible to get the job done.

Perhaps we don't aren't actually that far from agreement.

fighting about shared resources

November 28, 2008 by Ilja Preuss (not verified), 5 weeks 3 days ago
Comment id: 2068

"What about two teams fighting for shared resources? The strongest one will win if you leave it up to self-organization, and the weakest team will be the victim."

That only makes sense if the teams are set up so that they are in competition. If they are setup so that the well being of the whole company is more important to them than the well being of their single project, it shouldn't take more than perhaps a bit of facilitation to resolve such issues by collaboratively finding the best solution for the whole.

Indeed

November 28, 2008 by JurgenAppelo, 5 weeks 3 days ago
Comment id: 2069

"Perhaps we don't aren't actually that far from agreement."

@Jeff Santini: Indeed, I think we actually agree.

"If they are setup so that the well being of the whole company is more important to them than the well being of their single project, it shouldn't take more than perhaps a bit of facilitation to resolve such issues by collaboratively finding the best solution for the whole."

@Ilja Preuss: But who does the "setting up" that you're talking about? The answer is: the manager. That's my whole point. Without management there would be *no* incentive for individual teams to optimize for the entire organization, instead of optimizing only for themselves.

incentives

November 28, 2008 by Ilja Preuss (not verified), 5 weeks 3 days ago
Comment id: 2071

"Without management there would be *no* incentive for individual teams to optimize for the entire organization, instead of optimizing only for themselves."

Well, what incentives would there be for them to optimize there own project to the detriment of the other project?

another humble opinion

December 4, 2008 by Ilja Preuss (not verified), 4 weeks 4 days ago
Comment id: 2087

"In my humble opinion, this "study" can only prove that motivated people judge managers good at their work, while where there are unmotivated people managers are judged as bad."

Which sounds totally appropriate to me, as being motivated is mostly a function of how well management is doing its job: aligning what people want to do with what is good for the company, and enabling them to do it.

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