Category: Standish

Kano model of customer satisfaction

December 2, 2006 by Artem

According to the Standish group research on average 45% of a software features are never used and only 20% of features are used always or often. It means that on average you could develop two times simpler product and sell it for the same price. Potentially gains can be even bigger, for the enterprise scale systems two times simpler product often means four times shorter schedules and ten times simpler integration and testing.